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Grievance Redressal
DPDP Act 2023 Section 10 - Data Protection Grievance Mechanism
We are committed to addressing your concerns promptly and transparently.

Contact Information

Grievance Officer: Support Team

Email: support@rootsera.in

Response SLA: Within 30 days (as per DPDP Act)

Postal Address: Roots Era, Building No./Flat No.: 172, anthiyur main road, old kadayamppatti, Andikulam, Erode, Tamil Nadu, 638312

File a Grievance

The online grievance form is temporarily unavailable. Please email your grievance to support@rootsera.in with your name, contact email, category, and a detailed description. You will receive an acknowledgement within 2 business days.

What Happens Next?

  1. You will receive an acknowledgment within 2 business days
  2. We will investigate your grievance
  3. We will respond with a resolution within 30 days
  4. If unsatisfied, you can appeal to the Data Protection Board (India)